Customer Sales Guide (Automotive Dealership)

La Porte, TX

Qualifications:

Bilingual English/Spanish (a Plus)
Customer Service/Sales Experience (Preferred)
Customer-oriented: Approachable and proactive in meeting and exceeding customer needs and providing excellent customer service
Results-oriented: Use appropriate strategies to achieve and/or exceed goals
Strong communication and listening skills with a high degree of professionalism and ability to interact effectively with individuals from diverse background in-person and over the phone
Utilize good judgment, initiative and problem solving consistent with our standards to resolve customer concerns and ensure a positive customer experience outcome
Have a positive attitude
The ability to ask for the sale and handle customer requests
Ability to work in a fast- paced environment with a variety of tasks
Must be a team player and work well with others
Detail oriented
Goal-oriented

The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management

Customer Sales Guide is expected to perform the following duties:

Connect and build partnerships with customers who have expressed interest in purchasing a vehicle

Warmly welcome customers while applying a Customer Driven approach when handling calls, e-mails, and social media
Be fully involved in customer service activities; both virtual and in store
Work out financing options for the customer while working with the team
Contact leads

Help drive positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
Generate future opportunities by developing and maintaining great customer relationships with service in mind, while promoting the brand to create return customers.
Engages customers using acquired skills to complete and support the customer experience
Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience
Applies the appropriate knowledge and expertise through ongoing learning and self-development
Deliver first-class customer service while accurately processing loan applications with all the proper documentation consistent with our standards to limit the number of non-approved applications and improving loan turn-around time.
Proactively resolve customer concerns quickly and efficiently --without breaking a sweat -- often coming up with creative solutions

Embrace our learning culture to continuously improve existing skills while acquiring new ones and advancing your contribution

Train daily by attending meetings, role-playing, storyboards, product demonstrations and doing product quizzes to ensure you are well versed in the process and manufacturer product
Communicate with your manager regarding expected performance standards, identifying development needs, coaching and mentoring
Walk the lot every day to ensure knowledge of vehicle inventory, pricing, advertising, banners and area grounds
Utilize available tools to stay current on promotional initiatives
Accurately learn and keep up with product knowledge, services, and procedures to meet policy and regulatory requirements

Work positively as a team to serve customers as the most important consideration

Partner with Customer Service colleagues and leadership to delegate shared tasks and responsibilities, meeting customer and company needs

Understand and execute all administrative responsibilities including but not limited to deal documentation and cash handling while meeting company expectations
Follow up on administrative tasks such as We Owes, documentation required, and missing information
Be a role model living the company’s core values: Service, Care, Innovation, Courage, Excellence, and Empowerment

Schedule:

•Monday through Saturday, and Holidays

•9 to 8 M-F & 9 to 7 on Saturdays

•One day off on a weekday (M-F), plus Sundays off (closed Sundays)

Bayside Mitsubishi